Dedicated Support
Account Manager | System Support | Full Setup
We believe that customer service is extremely important and so we provide full support to all our users. From onsite visits and training sessions as well as webinars, our dedicated Helpdesk team are just a call away.
Our Helpdesk is open Monday – Friday 09:00am to 17:30pm to help with any issues or questions you have about the system. This service is free with your licence as standard.
Out of hours support is available via email to Support@omsystem.co.uk
The team at Clever Lending have had a seamless transition from office working to home working, with OMS being cloud based it made our initial home working tests very easy to implement to a full home working operation. With case information and documents store on the cloud, we have been able to get everything we need at the touch of a button. As a manager, I’ve been able to keep a track of case process, staff activity and run MI reports with ease.
The ability to work from home in these challenging times has been made much easier by having a CRM system that is cloud based, fast and supported by a very knowledgeable team. I've used OMS for two years now after giving up with their competitors. OMS adapts to how you work and they are always improving it. My clients love the information it provides them and they can keep updated 24/7 on progress of their case by logging in. I still feel I'm in my office with the information it provides and it's one less thing to think about in the current situation.